Customer care
Returns
Because our jewellery is personalised especially for you, personalised items are generally not eligible for return simply because you change your mind.
Damaged or incorrect item?
If your order arrives damaged, faulty, or different from what you ordered, please contact us as soon as possible at info@shopmadetoimagine.co.uk with your order number and clear photos.
We’re here to help
We will review the issue and explain the next steps. Please keep the item and its packaging until we have advised you what to do.